V managed to fix the washer! Hoorah! It seems that a ribbon cable had wiggled loose and wasn't making proper connections. Whew! I guess that's the trouble when you've got computerized parts that need connected on something that wiggles and jiggles around. At least it was an easy fix. The problem we've discovered with this washer- that wasn't mentioned in all the reviews when we bought it new- is that if anything goes wrong with the computerized bits, you have to essentially purchase an entirely new control panel- both inside and out because it is has electronic touch buttons rather than mechanical ones like on old machines. And of course, that new part costs $275. Really.... That seems a bit much for a part. Of course, the upside of that computerized system is that it automatically adjusts the water level and the machine is quite energy and water efficient. It has been great until now so hopefully we get at least another 6 years out of it.
Now on to doing laundry!